Founder of Clarity
Erika is the co-founder and Director of Strategy at Mule. She has advocated for the importance of evidence-based design and clear language since the late 20th century.
Erika is the author of Just Enough Research, now in its second edition, and Conversational Design, both from A Book Apart. Erika works to help organizations and individual practitioners apply critical thinking and humanist values to meaningful problems.
Her current project is helping designers better understand the businesses they work within from a systems perspective.